FAQ

1. What is BLUBRD?

BLUBRD is an ecommerce store that specializes in curated gift boxes for various occasions. We offer a unique selection of curated items, creating an exquisite experience for gifting and celebration.

2. What types of gift boxes do you offer?

We offer a variety of curated gift boxes for different occasions, including birthdays, anniversaries, weddings, and holidays. Our gift boxes are thoughtfully designed to provide a luxurious and memorable experience for the recipient.

3. Can I customize a gift box?

Currently, we do not offer customization options for our gift boxes. However, we carefully curate each box to ensure a perfect combination of high-quality products that will delight the recipient.

4. How are the products in the gift boxes selected?

Our team of experts carefully selects each product that goes into our gift boxes. We prioritize high-quality, artisanal, and unique items that provide a luxurious and enjoyable experience. We strive to offer a curated collection of products that are both practical and indulgent.

5. Do you offer international shipping?

Currently, we only offer shipping within Canada We apologize for any inconvenience this may cause. However, we are constantly exploring options to expand our shipping capabilities in the future.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your gift box, please contact our customer support within 7 days of receiving your order. We will be happy to assist you with a return or exchange, subject to our return policy.

7. How long does shipping take?

Once your order is placed, it will typically be processed and shipped within 1-2 business days. The shipping time will depend on your location and the shipping method selected at checkout.

8. Can I include a personalized message with the gift box?

Yes, you can include a personalized message with your gift box. During the checkout process, you will have the option to add a gift message. We will include a printed card with your message in the gift box.

9. How can I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by email at support@blubrd.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.